Logistics & Life Services
One sentence from the customer, done
Keewise’s cross-system handling and voice service at the core, plus Tianshu AI employees for parcel lookups and life-service tickets — taking the high-frequency work off human hands.
What the customer wants is simple — the path to get it done is not
One member request sits on top of order, logistics, points and coupon systems — humans toggle, customers wait.
One task, four backends
Reps toggle across systems for ~8 minutes per task while the customer waits — longer at peak.
High-risk changes cause anxiety
Address changes and reshipments touch live orders; one missed check is a loss.
Phone IVR gets stuck
Complex requests outgrow the voice menu; human transfer waits average 2 min 30 s.
Lookups and tickets eat headcount
Parcel lookups and life-service tickets drain staff on repeat, growth-free work.
For this industry, here's how the pieces fit
No product laundry list — only the capabilities this industry actually needs.
Keewise · AI Customer Service & Sales
Cross-system handling + a full voice loop + 100% conversation QA.
- Autonomously calls 4 business systems
- Multiple intents parsed in one sentence
- 100% conversation QA coverage
Tianshu · Business AI Employees
Parcel lookup, life-service tickets, data pulls — role-based AI employees.
- 24/7 with clear per-role ROI
- Wired into existing systems
- People move to disputes and relationships
Keewise absorbs the service; Tianshu turns high-frequency lookups and tickets into role-based AI employees.
Real numbers from logistics & life services customers
From deployed customer cases, anonymized.
End-to-end handling time
Cross-system member taskVoice resolution time
Complex voice requestMulti-intent in one sentence
Refund + address + reshipFirst response time
Customer waitData from deployed logistics & life services customer cases (anonymized); actual metrics per acceptance testing.
Validate small, then scale at your pace
Pick one high-frequency line
Map member services and ticket flows; pick the POC scope.
Deliverable: Scenario list + ROI modelSingle-scenario POC
Run cross-system handling on one high-frequency line, real data.
Deliverable: A quantified validation reportOmnichannel rollout
App, mini-program and phone channels on AI handling.
Deliverable: Faster service on every channelExtend to more roles
Lookups, tickets, settlement — AI employees phase in.
Deliverable: An enterprise AI workforceCommon questions, straight answers
How does it connect to our existing systems?
Via the Tianshu MCP service bus with credential-to-ticket exchange — legacy and third-party systems (OA, ERP, CRM and more) can be called securely. No rip-and-replace.
What if AI makes a mistake on refunds or address changes?
Low-risk actions run automatically; medium-risk actions ask for confirmation; high-risk actions (payments, data deletion, external commitments) require a human. Every call is logged and traceable step by step.
Can we start small?
Yes — the standard path is a 2-week POC: pick one real business scenario, run it on real data, and get a quantified validation report. Scale if it clears the bar, stop if it doesn't. No big up-front commitment.
Start with a 2-week POC,
turn fear into hard numbers
A 30-minute 1-on-1 solution demo to see how WuCiYuan brings AI employees safely into your workflows. Every step is verifiable, pausable, and reversible.
